I believe that the true mark of service is how you resolve an issue. I was very unsatisfied with my first round of glasses. TSO in Santa Fe went out of their way to resolve the issue, even rushing the reorder for me. The second set were perfect. They even gave me a bonus item to make up for the inconvenience. What a great staff who truly care and value customer service. I’ll be back next year

4 days ago

- Shannon P.

The office worked me in at last minute for an emergency visit. I was having problems with blurred vision and they were able to get o me right away. After several tests, it turns out eyes are Ok. I need to spend less time staring at PC without breaks adn do some things to manage stress in my life. Dr. Tovias has been my regular doctor for years now. You will find her kind, comforting adn compassionate. She is the ultimate professional but puts you at ease. Her staff is amazing and you can tell everyone he building is committed to your vision health.

4 days ago

- Lee B.

I had such a great experience last week at the TSO in Santa Fe last week, I took my son back there for his eye exam yesterday. We had the same great experience yesterday, as I did last week. Staff was pleasant, office is clean, VERY MINIMAL paperwork for new patients, which was nice also! Another thing that was nice, is everyone that walks in gets all the new eye imageing. At the end of the exam the doctor will ask you if you would like to pay the extra for it if your insurance doesn't pay. If you dont want it it's fine, either way. It's nice that's theres no extra wait time to get this done, becauseits already done and the doctor can pull it up and go over it with you. My teenage son commented that "He liked the doctor there!" Which was great since there's never much feed back with teenage boys. The staff was also helpful helping him pick out frames instead of just turning us loose to pick something. They are also knowledgable about your vision coverage and the amounts allowed on everything. We are going to pick a pair of prescription sunglasses also next week after he trys out his prescription on his regular glasses a few days. Great place, very convenient for me, and very simple online appointment scheduling available! New patient at TSO in Santa Fe today. Office staff was great, I didn't have to wait, and appreciate the girls checking my insurance coverage with nothing more than my husband's employer and date of birth because I wasn't sure who it was. The Doctor really explained things in detail when it came to some of the imaging done for "older eyes" which was nice. They also have a great selection of glasses and sunglasses! Update: I received my glasses in just a few days surprisingly, and a pair of transitional contact trials to try also! That was pretty quick turn around compared to the week to 2 weeks I've always waited at other offices over the past 40+ years.

4 weeks ago

- Shelley N.

Big Shout out to the Team over at TSO SANTA FE! Very Nice Facility that has a Hometown feel. From the moment I arrived, the Front Receptionist Ladies welcomed me with a smile. When it was time to get Prepped to see the Optometrist, Breanne was very friendly and professional. Great sense of humor to put you at ease. Now that I was ready to see the Doctor, I was led to where we would do the Exam. A few minutes later Optometrist Mayra Tovias came in and proceeded to answer any questions I may have, and did a thorough examination of my Eyesight. She also explained in detail what exactly I was experiencing and what she planned to do to make my vision correct. This Doctor here is a KEEPER! Now that I knew what I needed, I went back to the Lobby and met with the Optician. Her Name is Georgia and she has years of experience helping people like myself find the perfect pair of Glasses. Thank you Georgia for your patience and taking care of my every want and need! They have a wonderful selection of Name Brand Frames, as well as glasses for every budget. And If they don't have it on hand, She will find it and make sure you get the BEST PRICE possible. Really excited for my New Glasses, and will be sure to return for all my eyesight needs. I recommend you give these Women a look if you are having vision problems, or are looking for a professional establishment that will make sure everything is right with your vision. Thank You Again! Wano Lee Fox General Sales Consultant

1 month ago

- Frank C.

Great service!!

1 month ago

- MrHouMan37

Very nice office staff and the doctor really explain things what needs to be done right.

2 months ago

- killzoz

Always friendly, professional,and caring... ask for Iris ... you won’t regret it 👍🏼

10 months ago

- Hanna M.

CARING FOR
THE EYES OF TEXAS

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